Consumer Resources

Consumers involved in a dispute with a trader (business) should find the following links and downloads of great assistance when dealing with a dispute that they have been unable to settle directly with the business.

On this page you will find information and guides explaining the different processes of Alternative Dispute Resolution (ADR) available here at the NCS, including advice guides and links to information and organisations that will both assist you in compiling the information we will need to deal with your complaint and in explaining the process in more detail – Please refer to them before contacting the NCS or sending details of your dispute

Useful Downloads

ADR Explained - Resolving a dispute without going to court ADR and the process of Conciliation/Mediation and Arbitration explained (full guide)

NCS Resolving Consumer Complaints within the Motor Industry (brief guide of NCS & ADR) 

Letter of Authorisation (Download, complete & return if someone is acting on your behalf)

Useful Links

For free independent advice regarding consumer law and disputes with businesses can be obtained from Citizens Advice via or by calling; 03454 04 05 06 (call charges may apply)