File a complaint

Final Step...

Consumers must submit a complaints enquiry by completing a Case Reference Form and submitting it to the NCS to enable us to evaluate the case. We will need to confirm that the trader is a current subscriber to the NCS and then assess your complain to ensure we are able to assist you with the dispute.

Remember, this is the first time we are hearing about your case, so it is important that you provide us with as much detail as possible to ensure we have a clear idea of what has happened and what action or outcome you are looking for to settle the matter.

We will need you to fill out our enquiry form and provide us with copies of any relevant documentation – including a copy of the traders’ final response if one has been received

Before you do this please download our information leaflet 'Resolving Disputes Within the Motor Industry': Download Word Version

Download and complete our Case Reference Form enquiry form:
Download Word Version

Download PDF Version

Then email it to: crf@nationalconciliationservice.co.uk

Alternatively, you can post the completed forms to the NCS at:
The National Conciliation Service
PO Box 6562
Rugby
CV21 9QP

This form is important because it gives us the authority to look into the complaint for you – After we receive this information your case will be assessed and if appropriate sent to an independent Conciliator/Mediator who will then contact both parties and attempt to resolve the matter.

The evidence provided by both consumer and trader will be used by our case handlers as a basis for agreeing a settlement. Most communication will be done in writing but on occasion case handlers will speak to consumers and traders directly.

If you have any further queries or need further advice regarding ADR you can contact Citizens Advice via their ADR Helpdesk on 03454 040506

If you have any queries regarding completing the form or the NCS in general, you can contact the NCS – Please Note: We are unable to give legal advice

Step 1

Step 2

Step 3

Please answer the following questions

  • Next

  • Is the trader a member of one of our scheme’s subscribers?

    YesNo

  • Have you already raised your complaint with the trader before contacting the NCS?

    YesNo

  • Has it been over 12 months since the trader told you they were unable to resolve your dispute?

    YesNo

  • Does your complaint involve a finance agreement that is regulated under the Financial Ombudsman Service?

    YesNo

  • Does the value of your complaint amount to less than £50?

    YesNo

  • Is your complaint being, or has it previously been, considered by another ADR scheme or the courts?

    YesNo

Unfortunately we are unable to proceed with your complaint, please contact your Bosch Care Service Centre for further information.

Unfortunately we are unable to proceed with your complaint, please refer to the Citizens Advice Bureau. For a full list of the scheme’s subscribers please click here

Unfortunately we are unable to proceed with your complaint, the trader must be given the opportunity to resolve the dispute with you first.

Unfortunately we are unable to proceed with your complaint, we only accept claims made within this timescale.

Unfortunately we are unable to proceed with your complaint, please refer to the Financial Ombudsman Service. Please note: the NCS can handle claims concerning warrantees or guarantees that are not part of a larger finance agreement.

Unfortunately we are unable to proceed with your complaint, please refer to the Citizens Advice Bureau.

Unfortunately we are unable to proceed with your complaint, we do not accept claims being considered by others.

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