File a complaint

First name *

Last name *

Email address *

Telephone number *

Address line 1 *

Address line 2

Address line 3

City *

Postcode *

County

Outline your complaint/dispute

Company name (you are in dispute with) *

Step 1

Step 2

Step 3

Please answer the following questions

I would like to open a case with the NCS to help me resolve an unsettled dispute. I accept that the NCS will be required to share some of the information I provide with the trader to help settle the dispute. I confirm that I will provide a truthful, accurate and complete record of my complaint.
Next
Is the trader a member of one of our scheme’s subscribers?

YesNo
Have you already raised your complaint with the trader before contacting the NCS?

YesNo
Has it been over 12 months since the trader told you they were unable to resolve your dispute?

YesNo
Does your complaint involve a finance agreement that is regulated under the Financial Ombudsman Service?

YesNo
Does the value of your complaint amount to less than £50?

YesNo
Is your complaint being, or has it previously been, considered by another ADR scheme or the courts?

YesNo

Unfortunately we are unable to proceed with your complaint, please contact your Bosch Care Service Centre for further information.

Unfortunately we are unable to proceed with your complaint, please refer to the Citizens Advice Bureau. For a full list of the scheme’s subscribers please click here

Unfortunately we are unable to proceed with your complaint, the trader must be given the opportunity to resolve the dispute with you first.

Unfortunately we are unable to proceed with your complaint, we only accept claims made within this timescale.

Unfortunately we are unable to proceed with your complaint, please refer to the Financial Ombudsman Service. Please note: the NCS can handle claims concerning warrantees or guarantees that are not part of a larger finance agreement.

Unfortunately we are unable to proceed with your complaint, please refer to the Citizens Advice Bureau.

Unfortunately we are unable to proceed with your complaint, we do not accept claims being considered by others.

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