01788 538 317

File a complaint

Step 1

Step 2

Step 3

Please answer the following questions

  • Next
  • Is the trader a member of one of our scheme’s subscribers?

    YesNo
  • Have you already raised your complaint with the trader before contacting the NCS?

    YesNo
  • Has it been over 12 months since the trader told you they were unable to resolve your dispute?

    YesNo
  • Does your complaint involve a finance agreement that is regulated under the Financial Ombudsman Service?

    YesNo
  • Does the value of your complaint amount to less than £50?

    YesNo
  • Is your complaint being, or has it previously been, considered by another ADR scheme or the courts?

    YesNo

Unfortunately we are unable to proceed with your complaint, please contact your Bosch Care Service Centre for further information.

Unfortunately we are unable to proceed with your complaint, please refer to the Citizens Advice Bureau. For a full list of the scheme’s subscribers please click here

Unfortunately we are unable to proceed with your complaint, the trader must be given the opportunity to resolve the dispute with you first.

Unfortunately we are unable to proceed with your complaint, we only accept claims made within this timescale.

Unfortunately we are unable to proceed with your complaint, please refer to the Financial Ombudsman Service. Please note: the NCS can handle claims concerning warrantees or guarantees that are not part of a larger finance agreement.

Unfortunately we are unable to proceed with your complaint, please refer to the Citizens Advice Bureau.

Unfortunately we are unable to proceed with your complaint, we do not accept claims being considered by others.