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NCS Arbitrators
The NCS Arbitrators are highly regarded barristers and a specialists in the Automotive sector.
Conciliation Team
All NCS Conciliators and case handlers are independent experienced professionals, with knowledge of consumer law & legislation and experience in dealing with consumer disputes specific to the retail motoring sector.
Example 1
I have over 40 years’ experience in the motor trade, 24 years of those years with a manufacturer, other years were spent in retail, within the service and repair sector before moving into management.
I worked for a manufacturer in dealer technical support, technical training instructor roles and in a specialist role dealing with vehicle related legal matters and personally handling Small Claims actions. I have worked with, specialist engineers, motor dealer groups, major insurers, local authorities (Trading Standards), independent & national law firms
I also assisted in implementing manufacturer customer service programmes including software development, ensuring that these achieved ISO 9002 accreditation with the British Standards Institution.
I have a comprehensive understanding of customer service standards, consumer legislation, Sales and After Sales processes. I have also been a technical advisor to the National Conciliation Service arbitration panel for over 15 years, attending formal arbitration hearings.
Example 2
I have 34 years experience in the motor trade, 13 years with a manufacturer and 21 in retail, specialising in customer service and the audit and compliance of dealership standards.
I have a comprehensive understanding of customer service standards, consumer legislation, Sales and After Sales processes with a well-respected reputation during which time: